Refunds & Exchanges
Our policy lasts for 7 days from the time of purchase. If 7 days have passed since you made your purchase, unfortunately we cannot offer any refunds or exchanges. Please note that Singal's reserves all rights to decide and judge which cases warrant a legitimate claim and can refuse any claims for any reason.
Orders delivered via Canada Post:
If outer carton is intact but inner product/packaging is damaged, we will refund you the money equivalent to the price paid of the damaged item. Please email pictures of the intact outer carton and damaged product with your order number to info@singals.ca
If both the outer carton and inner product/packaging is damaged, we will file for an insurance claim with Post Canada. All orders are insured up to $100. You will receive the full insurance amount as decided by the court. Please email pictures of the damaged outer carton, damaged product/packaging with your order number to info@singals.ca
Order Cancellations:We try to provide the maximum flexibility to the customers for purpose of order cancellation as we know things do happen in life. For any orders, where you have not received the 'Shipping Confirmation' email can be cancelled by calling or emailing us at the contact information provided. Please note we cannot cancel any orders once you have received the shipping confirmation email as this means the order has already been shipped out of our packaging center.