Help Center

Singals.ca is an online Indian grocery store delivering over 700 authentic Indian products to customers all over Canada. We aspire to be your favorite go to destination for all Indian products. 

No. We are an online store only and only accept orders through our website. We do home delivery all over Canada. 

No. We do not have any physical location. We take orders through our website and do home delivery across Canada.

As soon as you place your order, you will receive an order confirmation email and also text (If you've opted in to receive alerts via text). In this email there is a 'View Your Order' blue colored button. All your order updates, shipping status etc. is constantly updated on this link. 

For orders with shipping address outside Montreal: in the View Your Order link, you can also find your Canada Post/UPS tracking number which you can click on to see more detailed tracking on the Canada Post/UPS website. 

We're constantly adding new items to our store. You can email us with your product suggestions at info@singals.ca and we will make an effort to try to avail the item for you. Sometimes it's not possible to get specific items due to supply issues, limited customer demand etc.

Our goal is to always have all listed items in stock. Generally an out of stock item should be back within 2 weeks. In some rare circumstances items may remain sold out for longer than that due to sudden spikes in demand or supply issues. 

Yes, we ship to all locations in Canada. Singals.ca can ship to you EVERYWHERE IN CANADA! 

Whether you are in Toronto, Brampton, Mississauga, Ottawa, Montreal, Vancouver, Edmonton, Calgary, Halifax or literally anywhere else in Canada. We will ship to you. 

Shipping address in Quebec & Ontario provinces:

• FREE (Orders $49 and above including taxes)
• $5.99 (Orders up to $48.99 including taxes)

Shipping address in all other provinces:

• Shipping charges are based on order weight and displayed at checkout (before payment)
• In order to know the exact shipping amount, you can add all items you need to your shopping cart and proceed to checkout where the charges will be displayed. 
• Bigger order sizes have relatively lower shipping fees. For example, a 10 kg order may show a shipping cost of $10 but if you double the order size to 20 kg the shipping cost will not double but will only rise partially say to $15. Hence, it's best to order in bulk to minimize shipping costs per item. 

Shipping Address in Montreal:

• One of our drivers will deliver the order. 

Shipping Address in Toronto/GTA:

• Your order will be shipped via UPS Standard Service. You will receive a shipping confirmation email once your order is processed with a link to track your package. Your package will be delivered in the exact same manner as you receive all other UPS packages from Walmart / Amazon etc. 

Shipping Address Everywhere else in Canada:

• Your order will be shipped via Canada Post Expedited Parcel Service. You will receive a shipping confirmation email once your order is processed with a link to track your package. Your package will be delivered in the exact same manner as you receive all other Canada Post packages from Walmart / Amazon etc. 

Shipping Address in Montreal:

• Our driver will leave the package at your door. If the driver is unable to access your building then we can offer you an alternate delivery slot during the next delivery run. We can only offer a second delivery slot one time. 

Shipping Address in Toronto / GTA:

• UPS will will leave the package at your door. In cases when the driver is unable to access your building or there is no safe spot to leave your package they will leave you an Info Notice which you can use to request a second delivery attempt on UPS.com or pick up from your UPS Access Point. 

Shipping Address everywhere else in Canada:

• Canada Post will either leave the package at your door, in your personal or community mailbox or with your concierge. Some buildings have a special parcel locker for packages that do not fit in your personal mailbox. 

• In cases, when Canada Post is not able to access the building or there is no safe spot to leave the package they will leave a notice card and the package will be redirected to your nearest post office where it will be available for 10 days for pick-up with a piece of ID and the notice card. 

• You also have the option to ask Canada Post to drop the package at your door even if you're not at home. You can see the details on how to do that here

Shipping address is in Quebec & Ontario:

• All orders are delivered within 2 business days.

Shipping Address in all other provinces:

• 1 - 7 business days depending upon location. 

Shipping Address in Montreal:

• Orders are delivered from 5 - 9 pm during weekdays and 4 - 9 pm during weekends. It takes a maximum of 2 business days for delivery from the time when you order but we do make an effort to get them to you sooner then that in most cases.

• Please note we are unable to give you a specific appointment for delivery. 
  

Shipping Address everywhere else in Canada:

• Canada Post/UPS delivers the packages during weekdays from 9 am - 5 pm. 

• Please note we are unable to give you a specific appointment for delivery. 
  

Currently we are only able to ship frozen products in Montreal. We use Canada Post Expedited parcel service for deliveries outside Montreal where we don't have the option of shipping frozen items. 

We accept all major credit cards (Visa, Mastercard, American Express & Discover). We also accept payment via Paypal. Some debit cards (Visa & Mastercard) are also accepted. 

Prices displayed on website include all applicable taxes such as GST, HST & QST. There are no other taxes to pay. 

Currently we do not accept cash on delivery. All orders must be paid online during booking via credit card, debit card or Paypal. 

We take due care to ensure all orders are packed fully with no errors. From time to time mistakes do happen. Please contact us at info@singals.ca with your order number so that we can resolve the situation for you. 

Until the time you receive the shipping confirmation email, your order can be cancelled at no charge with no questions asked by emailing us at info@singals.ca

Once you've received the shipping confirmation email we are not able to cancel the order as it means the order has already left our warehouse. 

We take care to pack all items with most care to ensure no problems during transit. We bubble wrap all glass items, put all liquid items in plastic bags and pack all items well in corrugated cardboard boxes with high quality tape to ensure smooth transit. Sometimes in transit, an item may get damaged. 

Our detailed refunds and cancellation policy can be found here