Help Center

How it works


What is

Can I come to your store?

Do you have a physical location?

How can I track my order?

An item I want is not listed on your website

An item I want shows it's SOLD OUT


Do you ship to my location?

How much does shipping cost?

Who will deliver my order?

What if I'm not at home during delivery?

How long does delivery take?

What time do you deliver?

Why don't you ship frozen product outside Montreal?


How can I pay?

Are there any additional charges?

Do you accept cash on delivery?


I'm missing an item in my order

I want to cancel my order

An item in my order is damaged

What is your refund / cancellation policy?