Frequently Asked Questions
Check most frequently asked questions here
GENERAL
What is Singals.ca?
Singals.ca is an online Indian grocery store delivering over 1000+ authentic Indian products to customers all over Canada. We aspire to be your favorite go to destination for all Indian products. 
Can I come to your store?
No. We are an online store only and only accept orders through our website. We do home delivery all over Canada.
Do you have a physical location?
No. We do not have any physical location. We take orders through our website and do home delivery across Canada.
How can I track my order?

As soon as you place your order, you will receive an order confirmation email and also text (If you've opted in to receive alerts via text). In this email there is a 'View Your Order' blue colored button. All your order updates, shipping status etc. is constantly updated on this link. 

For orders with shipping address outside Montreal: in the View Your Order link, you can also find your Canada Post tracking number which you can click on to see more detailed tracking on the Canada Post website. 

In addition to the above, we also send out alerts via email / text at different stages of the process.
An item I want is out of stock
Our goal is to always have all listed items in stock. Generally an out of stock item should be back within 2 weeks. In some rare circumstances items may remain sold out for longer than that due to sudden spikes in demand or supply issues. 
An item I want is not listed on your website
We're constantly adding new items to our store. You can email us with your product suggestions at info@singals.ca and we will make an effort to try to avail the item for you. Sometimes it's not possible to get specific items due to supply issues, limited customer demand etc.
SHIPPING
Do you ship to my location?

Yes, we ship to all locations in Canada. Singals.ca can ship to you EVERYWHERE IN CANADA! 

Whether you are in Toronto, Brampton, Mississauga, Ottawa, Montreal, Vancouver, Edmonton, Calgary, Halifax or literally anywhere else in Canada. We will ship to you. 

How much does shipping cost?
Shipping address in Quebec & Ontario provinces:
  • FREE (Orders $49 and above before taxes)
  • $5.99 (Orders up to $48.99 before taxes)

Shipping address in all other provinces:
  • Shipping charges are based on order weight and displayed at checkout (before payment)
  • In order to know the exact shipping amount, you can add all items you need to your shopping cart and proceed to checkout where the charges will be displayed. 
  • Bigger order sizes have relatively lower shipping fees. For example, a 10 kg order may show a shipping cost of $10 but if you double the order size to 20 kg the shipping cost will not double but will only rise partially say to $15. Hence, it's best to order in bulk to minimize shipping costs per item. 
Who will deliver my order?

Shipping Address in Montreal: One of our drivers will deliver the order. 

Shipping Address Everywhere else in Canada: Your order will be shipped via Canada Post Expedited Parcel Service. You will receive a shipping confirmation email once your order is processed with a link to track your package. Your package will be delivered in the exact same manner as you receive all other Canada Post packages from Walmart / Amazon etc. 

What if I'm not at home during delivery?

Shipping Address in Montreal:

  • Our driver will leave the package at your door. If the driver is unable to access your building then we can offer you an alternate delivery slot during the next delivery run. We can only offer a second delivery slot one time. 

Shipping Address everywhere else in Canada:

  • Canada Post will either leave the package at your door, in your personal or community mailbox or with your concierge. Some buildings have a special parcel locker for packages that do not fit in your personal mailbox. 
  • In cases, when Canada Post is not able to access the building or there is no safe spot to leave the package they will leave a notice card and the package will be redirected to your nearest post office where it will be available for 10 days for pick-up with a piece of ID and the notice card. 
  • You also have the option to ask Canada Post to drop the package at your door even if you're not at home. You can see the details on how to do that here
How long does delivery take?
Shipping Address is in Quebec or Ontario: All orders are delivered within 2 business days.
Shipping Address in all other provinces: 1 - 7 business days depending upon location. 
What time do you deliver?

Shipping Address in Montreal:

  • Orders are delivered from 12 noon - 9pm (Mon-Fri). It takes a maximum of 2 business days for delivery from the time when you order but we do make an effort to get them to you sooner than that in most cases.
  • Please note we are unable to give you a specific appointment for delivery. 

Shipping Address everywhere else in Canada:

  • Canada Post delivers the packages during weekdays from 9 am - 5 pm. 
  • Please note we are unable to give you a specific appointment for delivery. 
Why don't you ship frozen products outside Montreal?
Currently we are only able to ship frozen products in Montreal. We use Canada Post Expedited parcel service for deliveries outside Montreal where we don't have the option of shipping frozen items. 
PAYMENTS
How can I pay?
We accept all major credit cards (Visa, Mastercard, American Express & Discover). We also accept payment via Paypal. Some debit cards (Visa & Mastercard) are also accepted. 
Do you accept cash on delivery?
Currently we do not accept cash on delivery. All orders must be paid online during booking via credit card, debit card or Paypal. 
Are there any additional charges?
We are committed to a fully transparent pricing model so there will never be any hidden or unexpected charges.
REFUNDS
I'm missing an item in my order
We take due care to ensure all orders are packed fully with no errors. From time to time mistakes do happen. Please contact us at info@singals.ca with your order number so that we can resolve the situation for you. 
I want to cancel my order

Until the time you receive the shipping confirmation email, your order can be cancelled at no charge with no questions asked by emailing us at info@singals.ca

Once you've received the shipping confirmation email we are not able to cancel the order as it means the order has already left our warehouse. 

An item in my order is damaged

We take care to pack all items with most care to ensure no problems during transit. We bubble wrap all glass items, put all liquid items in plastic bags and pack all items well in corrugated cardboard boxes with high quality tape to ensure smooth transit. Sometimes in transit, an item may get damaged. 


In this case, please contact us at info@singals.ca with your order number so that we can resolve the situation for you. 
What is your refund/cancellation policy?
Our detailed refunds and cancellation policy can be found here
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